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08. Continuously improve lock operation

Challenges

Smoothly performed lockings allow for better planning and less waiting times for inland navigation. The introduction of the DoRIS- supported electronic lock management system (LMS) marked a big step in improving and documenting lock operations. The challenges of the coming years lie in the expansion of this system (e.g. electronic reporting of cargos, international data exchange), in implementing state-of-the-art security systems and in pursuing further qualification of the lock personnel.

Description of the measure

  • Continually improve the organisational processes in lock operation (including the integration of River Information Services)
  • Implement sustainable personnel management, focusing on health promotion, customer-orientation and linguistic skills
  • Increase safety of the facility by means of targeted measures (cameras, lighting, surveillance systems, etc.)
  • Discuss present issues of lock operation on international level

Recent implementation activities

  • Information on dangerous goods transports
  • Improve customer-orientation
  • Improve lock safety
  • Lock management in border sections

All four activities are described together as part of Innovation and operation of locks.

Impacts

Impact indicators

Lead

Cooperation partners

Average waiting time at Austrian
locks

Customer satisfaction regarding
lock operation

Shipping accidents caused by
lock personnel

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Last change:
16. 05. 2018